The Technical Divide
This blog post has been brewing in my head for months, and I haven't quite been able to pin it done completely until now. I'm holding a presentation on the subject at KTH on the 9th of April and I was hoping that your input could help me improve the idea and turn it into something really good and interesting to listen to.
In the mid-90s the Clinton Administration coined the phrase "the digital divide" as a way of describing the trouble that occurs between groups with access to computers and internet, and those that don't. Although still a concerning issue, I think there is another interesting divide happening right now. And one that doesn't pay attention to national boundaries.
I believe we are experiencing a technical divide. One that separates those with an understanding of software and technology from those who do not. This understanding will in many cases be the most influential factor in succeeding in business. And because of the disruption that technology causes to regular rules of business and marketing, it will come to affect considerably more people than might have been expected.
The German media mogul Hubert Burda summarized the development very well at DLD recently. He said:
"The problem with Europe is that we don't understand that software is what is most important. People think that a website with 40 editors is better than 20 editors. And then Google comes and take over the world with an algorithm. Nobody in my business vicinity has written an interesting algorithm."
Unfortunately, I'm pretty convinced that the rest of the world don't understand that software is what's most important either, apart from maybe places like Redmond, Bangalore or the Valley.
I'll give two recent examples of this (please add more in the comments!):
1. Google Adsense
Adsense answers the question "what is the largest revolution within advertising in the last five years?". And looking at my main clients, the media companies, which rely heavily on advertising for their income - I dare to say that not only have they failed to develop a sufficient equivalent to the technology, but most of the executives at these companies couldn't even describe how Adsense works. And I don't mean an accurate description of the algorithms, I'm talking about a simple walk through of how it works, and why.
Let's go local to see how disruptive this piece of software really is. Take any local newspaper in Sweden today and imagine a board meeting a few years back. Google is on the move. I think the local execs thought something in the line of: "oh well, they won't beat us on our own back yard at least. And if they even decide to come here, there will be loads of places that they'll go to before our town".
Now from a traditional point of view this is entirely correct. An American company will hardly prioritise a small Swedish town for it's expansion. But that assumes that they have to choose and prioritise at all. Enter: software. Suddenly this foreign company offers local, contextual and result priced advertising. All over the world simultaneously. Without any sales people at all. No wonder the offer is good, and no wonder it's difficult for the local paper to match it.
This is the disruption that software can cause. Therefore, anyone that considers themselves to be in the media business must, by default, also be in the tech business.
2. Spotify
Although not released yet, myself and many with me have been praising this Swedish startup purely from the beta test. In short, it is a streaming music service. Fair enough - there's a few of them about. The thing about Spotify is the execution. It's fast and it's comprehensive. As a matter of fact, it's faster than my iTunes which suddenly forces me to challenge the notion that is fought about daily regarding music and downloading. Why would I want to own my music, when it is perfectly satisfactory to just have access to it whenever I want?
One of the reasons for the brilliant execution of Spotify is technical innovation. It is possible to get high quality music through my broadband and be able to choose between thousands and thousands of tracks within seconds. As it is possible, and as it gives me such high musical satisfaction, it disrupts the regular business model that entails that music should be purchased in order to be owned and then accessed. Before this was the only way to have access to the music that you wanted to hear. Then came downloading which still was about owning the music, but not necessarily paying for it. Enter: software. Suddenly we don't have to own the music to be able to access it.
Obvious for a lot of you out there, but still; anyone that considers themselves to be in the music business, must also be in the tech business.
The media and music industry are not isolated is this respect. They just happened, together with the film industry, to experience this technical divide before many others. I'm not saying that they are less clever, foreseeing or visionary than anyone else. But I am saying that the current divide will only increase, and that these industries need to rethink their focus dramatically in order to even stay in touch with what is going on. It's not about sending your journalists to learn PHP - it's about foresight and a reality check that says that no matter how little you want to be a company in the technology sector; you are. Deal with it. Understand it. And if you don't want to develop anything yourself - you can acquire it. Open Calais from Reuters is a result of that strategy.
For me, I think banking is the next area to experience the technical divide. The major players are seeing the innovation within their field coming from tech startups - not from within the industry. And banking being a difficult area to enter as it may but I feel confident to say that there will be significant rumblings in this field within the next twelve months.
These were a few of my thoughts that I was hoping to turn into an interesting presentation. If you can add something to it I would be most grateful!
tags technorati : the technical divide, business development, software, spotify, adsense, media, newspapers
tags bloggar.se: the technical divide, teknik, affärsutveckling, media, dagstidningar, spotify, adsense






11Kommentarer
Anders Olofsson / 22.34, 30 mars /- besvara
Hej!
Väl tänkt och väl skrivet. Är Knuff-Johan ett exempel i samma division? Hur information “produceras” och aggregeras och portioneras vid sidan av de traditionella medieföretagen? Inte uppe i jämnhöjd men i en mycket spännande utveckling. Just a thought.
Anders O.
Magnus / 22.34, 30 mars /- besvara
Välskrivet och intresssanta tankar.
Gällande innovation och banksektorn vill jag tipsa om en amerikansk tjänst vid namn Mint (www.mint.com). Mycket intressant tjänst som skulle vara guld värd om man vill ha lite bättre koll på sin privatekonomi.
Effekten av den blir att det är enklare att hantera vardagen om man väljer att sprida sina åttaganden till olika banker, tex lönekontot på en bank, privat kreditkort hos en annan, familjens gemensamma kreditkort hos en tredje bank, semesterparkontot hos en fjärde osv.
Dvs en teknisk innovation som bankerna direkt kan få en påverkan av…
Tyvärr kommer jag inte på några direkt exempel på tekniska innovationer i ‘min’ bransch, fastighetsbranschen, ....
Lycka till med föreläsningen.
Andreas Ehn / 22.34, 30 mars /- besvara
Wesabe is another example.
Real estate and other kinds of brokering is bound to be won by those who grasp software.
Andreas Ehn / 22.34, 30 mars /- besvara
Oh, and pedagogy.
Fighting the Digital Gulf — Vad NU! / 22.34, 30 mars /- besvara
[...] Björn Jeffery of Good Old in Sweden has an excellent post on what he calls the technical divide. I think what he refers to is what we have essentially been meaning when we talked about the digital divide: That people are increasingly being left along the side of the road. [...]
Monkeyclaus: Music and Technology / 22.34, 30 mars /- besvara
[...] Björn Jeffery of the Swedish media blog Good Old Trend strikes an excellent comparison between the current woes of the music woes and the Clinton administration’s term for the implicit perpetuation of economic and class inequity caused by lack of access to technology. [...]
Veckan som gått - vecka 14 | Same same but different / 22.34, 30 mars /- besvara
[...] Good Old skriver om “The technical divide” och fokuserar på Google Adsense och Spotify. Samtidigt pågår en diskussion om just Spotify på Jaiku, där det finns två läger. De som kritiserar Spotify påpekar att det saknar det sociala. För att tjänst ska fungera och kännas riktigt värd idag krävs en möjlighet för användaren att själv delta aktivt, och ha en möjlighet att socialisera med andra användare, annars känns det halvt och inte riktigt färdigt. [...]
Good Old Trend » Blog Archive » Slides for KTH Medieteknik / 22.34, 30 mars /- besvara
[...] « The Technical Divide [...]
Thomas / 22.34, 30 mars /- besvara
Great post, I think you are on to a lot of things. But all you worries are not saved by software alone. Take for instance the latest thing that TDC (The biggest adsl carrier in denmark) did to increase their adsl customers.
They bundled their adsl with a music subscription that entitled you to free music while you were subscriping to their adsl.
This is, in idea, a great way to go, but the thing is, when companys move in the right way it’s always with a little twist. In tdc’s case, the twist is that you cant play your music on your ipod. And you can only play it on the computer you downloaded it on.
I believe in order to succed with products like TDS’s play or spotify, everything needs to be easy for the user. When I want to listen to a number, I want to listen to it now, I dont care if I’m on my ipod, my mobilephone, the computer in the livingroom or my laptop. And I dont care either if I’m online or not. I don’t know that much about spotify, but I belive that they have the same problem. This can offcourse also be solved by software, but as long as all my music devices are not “online” all the time, I think it will be difficult to only “stream” your music.
Just my 5 cents :-)
Rise of the Machines – der zunehmende Einfluss der Tec / 22.34, 30 mars /- besvara
[...] Hautnah werden wir Zeugen, wie Informations- und Telekommunikationstechnologie Einzug in Bereiche hält, die bisher von ihnen kaum oder nur partiell angetastet wurden. In seinem Blog Good Old Trend machte der schwedische Internetanalyst und -unternehmer Björn Jeffery dies kürzlich treffend am Beispiel von Googles Werbeprogramm AdSense deutlich: Wie aus dem Nichts tauchte ein Unternehmen mit Sitz in den USA auf und startete simultan weltweit eine lokale, kontextsensitive und auktionsbasierte Anzeigenplattform – und fährt damit fast ohne Vertriebsmitarbeiter Milliardengewinne ein. Was Google entwickelt hat, ist eine zerstörerische Technologie, die bestehende Lösungen alt aussehen und verblassen lässt. [...]
TSwain / 22.34, 30 mars /- besvara
I usually don’t post on Blogs but ya forced me to, great info.. excellent! … I’ll add a backlink and bookmark your site.
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